Account Activation Assistance
We’ve tried to make the Activation process as simple as possible but here are a few possible pitfalls!
The system doesn't recognise my email address...
If you’re copy and pasting your email address from elsewhere make sure you haven’t accidentally copied any unexpected characters or spaces.
If you’re still having no joy, complete the contact form at the bottom of this page and we’ll update the system with the correct email address.
I think the website is using an email address I no longer use.
Please note this is a manual process so it won’t be instant, but we’ll sort it for you as soon as we can.
It says the email has been sent but I haven't received anything.
If you don’t manage to find it, again, complete the form below and we’ll send it to you manually from a different address.
I clicked the link in the email but it says "That key is no longer valid"
This is most likely to happen if you’ve had several attempts to activate your account. Make sure you are clicking the link in the most recent email you have received. The links in the older emails automatically expire when a new email is issued.